Welcome to Sky Support!

Update 31.0 - October 16, 2025

Hotfix October 7, 2025 - 0.30.9 (349947 Steam) (349982 iOS) (350383 PlayStation) (350089 Android & Huawei)

Hotfix - September 16, 2025 - 0.30.8 (345504 Android, Huawei, iOS, PlayStation, Steam)

0.15.5 Heart Gifting Update

Why do events begin at different times?

Update On Early Adventure Pass Program

Known Issues - Update 31.0

Known Issues Patch 0.30.5/.6/.7/.8/.9

Known Issues Patch 0.30.0

How do I save my progress?

How do I play or transfer my Sky account to another device?

I lost my account. How do I get it back?

Why do I keep losing connection?

What should I do if the game freezes?

Why am I getting a connection error? And how to solve.

How do I get my character to move?

How do I get my character to float/boost up?

How do I fly with my character?

How do I add friends with Invite Codes?

How do I chat with other players?

How do I mute a player?

What is the Spell Shop?

What are Traveling Spirits?

How does the Resize Potion work, and where can I get more?

What is the Season Pass?

How do I acquire the Season Pass?

How do I gift the Season Pass?

Why won't the red dot go away?

How do I change clothing and access the Closet?

How do I access the utility menu?

What should I do if I cannot see the shop or purchase an item?

What should I do if I did not get the item I purchased or my friend did not get the item I gifted them?

My in-game currency was spent on accident! Can I get it back?

How do I link my mobile Sky account to my Nintendo Switch account?

How do candles work between mobile and Nintendo Switch for Sky?

How do I contact Player Support on Nintendo Switch?

How do I transfer my mobile/iOS/Android/Huawei/Nintendo Sky progress to my PlayStation?

Can I continue my Sky progress on a mobile device if I created my account on PlayStation?

Can multiple people in my family play their Sky accounts on the same PlayStation?

Where can I purchase Sky merchandise?

STAR Pins

I have questions and/or concerns about my child playing Sky.

How do I disable chat for the Sky app?

EULA / Terms of Service

Privacy Policy

California Consumer Privacy Act

How can I chat with customer support?

Where can I submit feedback and suggestions?

Where can I submit bug reports?

Sky PC Steam Next Fest Full FAQ

How do I save my progress after Steam Next Fest?

How do I use HDR (High Dynamic Range) on PC/Steam?