Welcome to Sky Support

Hotfix - May 27, 2022 - 0.17.6 (192876 iOS)

Hotfix - May 19, 2022 - 0.17.5 (192395 Android)

Patch Notes - May 17, 2022 - 0.17.5 (191024)

Scheduled Server Maintenance: March 31st

0.15.5 Heart Gifting Update

How can I access iOS or Android Beta?

[ May 18] Facebook login issue

Known Issues Patch 0.17.5

[May 13] Facebook Login

How do I save my progress?

How do I play or transfer my Sky account to another device?

I lost my account. How do I get it back?

Why are the levels not downloading? And how to solve.

Why do I keep losing connection?

What should I do if the game freezes?

How do I get my character to move?

How do I get my character to float/boost up?

How do I fly with my character?

How do I view and access all of my friends?

How do I invite friends to play with me?

How do I chat with other players?

What is the Spell Shop?

What is a Traveling Spirit?

How does the Resize Potion work, and where can I get more?

What is the Adventure Pass?

How do I acquire the Adventure Pass?

How do I gift the Adventure Pass?

Why won't the red dot go away?

How do I change clothing and access the Closet?

How do I access the utility menu?

What should I do if I cannot see the shop or purchase an item?

What should I do if I did not get the item I purchased?

My currency was spent on accident! Can I get it back?

How do I link my mobile Sky account to my Nintendo Switch account?

How do candles work between mobile and Nintendo Switch for Sky?

How do I contact Player Support on Nintendo Switch?

Where can I purchase Sky merchandise?

STAR Pins

I have questions and/or concerns about my child playing Sky.

How do I disable chat for the Sky app?

EULA / Terms of Service

Privacy Policy

California Consumer Privacy Act

How can I chat with customer support?

Where can I submit feedback and suggestions?

Where can I submit bug reports?