Store & Payment
Is Sky free to play?
Yes. Sky is a free game to play.While there are some things you can purchase in the game’s store, you do not have to spend any money to enjo...
What are acceptable payment methods?
Your ability to purchase items in the game is tied to the Apple App Store and Google Play Store. Therefore, any payment methods available fo...
Can I disable in-app purchases?
There is currently no way to disable in-app purchases from within the game. You will have to adjust these settings from your Apple App Store...
What should I do if I did not get the item I purchased?
If you believe you did not get the items you purchased, we suggest you wait a few minutes to see if they are just lagging due to server or d...
Are there ways to get free stuff?
If you would like an opportunity to earn prizes such as merchandise and other limited or seasonal game items and content, we strongly sugges...
My currency was spent on accident! Can I get it back?
If a purchase was made on your account by mistake, please Contact Us. A customer support agent will work with you to solve the problem.
Can I purchase game items from outside the game?
No. Game items can only be purchased from inside the game. Therefore, if any other website or individual tries to sell you something outside...
Where can I find my purchase history?
There is currently no way to see your purchase history from within the game. However, because purchases are done through the Apple App Store...
What should I do if I cannot see the shop or purchase an item?
First, ensure that in-app purchases are enabled from your device settings, and check any parental controls, as this may be the cause of one ...
How do I get a refund for an in-app purchase on iOS?
Apple Support handles all transactions of real world currency, so you will need to contact them directly to request a refund.To request a re...
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