What should I do when my game crashes?
We get a report each time the game crashes, and we use those reports to find the cause of the problem so we can fix it. We try to address t...
What should I do if I cannot hear my game?
If you cannot hear the game’s audio, try the following steps until you can hear audio again:Check to make sure your device isn't muted.Unplu...
What should I do if my character gets stuck or cannot move?
If your character gets stuck, or becomes unable to move for any reason, we suggest the following steps to unstick your character: Try retur...
How do I take screenshots of the game?
To take a screenshot using the in-game feature, you need to:Tap any of the four corners of the screen to make the menu appear.Tap the camera...
How can I capture video of the game?
To capture video you will need to:-Tap the bottom-right corner of the screen to make the menu appear.-Tap the video camera icon in the botto...
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