How do I save my progress?
My Account
Known Issues - Update 31.0
Known Issues
What is the Sky Web Store?
Store & Payment
Update 31.0 - October 16, 2025
Patch Notes
Why am I getting a connection error? And how to solve.
Connection & Performance
Hotfix 31.1 - October 28, 2025
Hotfix 31.2 - October 29, 2025
More
0.15.5 Heart Gifting Update
Why do events begin at different times?
Update On Early Adventure Pass Program
Known Issues Patch 0.30.5-.9
Known Issues Patch 0.30.0
How do I play or transfer my Sky account to another device?
I lost my account. How do I get it back?
Why do I keep losing connection?
What should I do if the game freezes?
How do I get my character to move?
How do I get my character to float/boost up?
How do I fly with my character?
How do I add friends with Invite Codes?
How do I chat with other players?
How do I mute a player?
What is the Spell Shop?
What are Traveling Spirits?
How does the Resize Potion work, and where can I get more?
What is the Season Pass?
How do I acquire the Season Pass?
How do I gift the Season Pass?
Why won't the red dot go away?
How do I change clothing and access the Closet?
How do I access the utility menu?
What should I do if I cannot see the shop or purchase an item?
What should I do if I did not get the item I purchased or my friend did not get the item I gifted them?
My in-game currency was spent on accident! Can I get it back?
How do I link my mobile Sky account to my Nintendo Switch account?
How do candles work between mobile and Nintendo Switch for Sky?
How do I contact Player Support on Nintendo Switch?
How do I transfer my mobile/iOS/Android/Huawei/Nintendo Sky progress to my PlayStation?
Can I continue my Sky progress on a mobile device if I created my account on PlayStation?
Can multiple people in my family play their Sky accounts on the same PlayStation?
Where can I purchase Sky merchandise?
STAR Pins
I have questions and/or concerns about my child playing Sky.
How do I disable chat for the Sky app?
EULA / Terms of Service
Privacy Policy
California Consumer Privacy Act
How can I chat with customer support?
Where can I submit feedback and suggestions?
Where can I submit bug reports?
Sky PC Steam Next Fest Full FAQ
How do I save my progress after Steam Next Fest?
How do I use HDR (High Dynamic Range) on PC/Steam?
Need more help?
