Welcome to Sky Support!

Update 32.5 - February 26th, 2026

Hotfix 32.2 - January 29, 2026

Hotfix 32.1 - January 13, 2026

Sky Creator Awards 2026 FAQs

Wing Buff Exploit Resolution for the Restoration of Fair Play in Sky

0.15.5 Heart Gifting Update

Known Issues Patch 32.5

Known Issues Patch 32.0 - 32.2

Known Issues 31.5

How do I save my progress?

How do I play or transfer my Sky account to another device?

I lost my account. How do I get it back?

Why do I keep losing connection?

What should I do if the game freezes?

Why am I getting a connection error? And how to solve.

How do I get my character to move?

How do I get my character to float/boost up?

How do I fly with my character?

How do I add friends with Invite Codes?

How do I chat with other players?

How do I mute a player?

What is the Spell Shop?

What are Traveling Spirits?

How does the Resize Potion work, and where can I get more?

What is the Season Pass?

How do I acquire the Season Pass?

How do I gift the Season Pass?

Why won't the red dot go away?

How do I change clothing and access the Closet?

How do I access the utility menu?

What should I do if I cannot see the shop or purchase an item?

What should I do if I did not get the item I purchased or my friend did not get the item I gifted them?

My in-game currency was spent on accident! Can I get it back?

How do I link my mobile Sky account to my Nintendo Switch account?

How do candles work between mobile and Nintendo Switch for Sky?

How do I contact Player Support on Nintendo Switch?

How do I transfer my mobile/iOS/Android/Huawei/Nintendo Sky progress to my PlayStation?

Can I continue my Sky progress on a mobile device if I created my account on PlayStation?

Can multiple people in my family play their Sky accounts on the same PlayStation?

Where can I purchase Sky merchandise?

STAR Pins

I have questions and/or concerns about my child playing Sky.

How do I disable chat for the Sky app?

EULA / Terms of Service

Privacy Policy

California Consumer Privacy Act

How can I chat with customer support?

Where can I submit feedback and suggestions?

Where can I submit bug reports?

Sky PC Steam Next Fest Full FAQ

How do I save my progress after Steam Next Fest?

How do I use HDR (High Dynamic Range) on PC/Steam?