Welcome to Sky Support

Hotfix - July 18, 2022 - 0.18.1 (196112 iOS, Android, Huawei)

Patch Notes - June 28, 2022 - 0.18.0 (194258 iOS & Switch) (194411 Android & Huawei)

Hotfix - May 27, 2022 - 0.17.6 (192876 iOS)

Scheduled Server Maintenance: March 31st

0.15.5 Heart Gifting Update

How can I access iOS or Android Beta?

[August 8] Double Light Event Issue

[July 20] Server Instability

[July 15] Fire Trials Known Issue

How do I save my progress?

How do I play or transfer my Sky account to another device?

I lost my account. How do I get it back?

Why are the levels not downloading? And how to solve.

Why do I keep losing connection?

What should I do if the game freezes?

How do I get my character to move?

How do I get my character to float/boost up?

How do I fly with my character?

How do I view and access all of my friends?

How do I invite friends to play with me?

How do I chat with other players?

What is the Spell Shop?

What is a Traveling Spirit?

How does the Resize Potion work, and where can I get more?

What is the Season Pass?

How do I acquire the Season Pass?

How do I gift the Season Pass?

Why won't the red dot go away?

How do I change clothing and access the Closet?

How do I access the utility menu?

What should I do if I cannot see the shop or purchase an item?

What should I do if I did not get the item I purchased?

My currency was spent on accident! Can I get it back?

How do I link my mobile Sky account to my Nintendo Switch account?

How do candles work between mobile and Nintendo Switch for Sky?

How do I contact Player Support on Nintendo Switch?

Where can I purchase Sky merchandise?

STAR Pins

I have questions and/or concerns about my child playing Sky.

How do I disable chat for the Sky app?

EULA / Terms of Service

Privacy Policy

California Consumer Privacy Act

How can I chat with customer support?

Where can I submit feedback and suggestions?

Where can I submit bug reports?

What is the Season of Shattering?

How do I acquire Shards?

Which players can participate in the Season of Shattering?