Season of Remembrance

(Starts January 16th)

Patch Notes - January 30, 2023 - 0.20.1 (210508 Android, Huawei, iOS, PlayStation, & Switch)

Patch Notes - January 10, 2023 - 0.20.0 (209628 Android, Huawei, & iOS) (209693 PlayStation) (209642 Switch)

Patch Notes - December 6, 2022 - 0.19.6 (207940 Android, Huawei, iOS) (207610 PlayStation, Switch)

I’m new to Sky. Can I experience the new AURORA content?

Who is Aurora? I’m unfamiliar with the singer/songwriter.

Can I use Aurora’s music or other creative works in videos I post to Tiktok/YouTube/Facebook/Twitter/Instagram/etc?

Known Issues Patch 0.20.0

Known Issues Patch 0.19.6

Known Issues Patch 0.19.5

How do I save my progress?

How do I play or transfer my Sky account to another device?

I lost my account. How do I get it back?

Why are the levels not downloading? And how to solve.

Why do I keep losing connection?

What should I do if the game freezes?

How do I get my character to move?

How do I get my character to float/boost up?

How do I fly with my character?

How do I view and access all of my friends?

How do I invite friends to play with me?

How do I chat with other players?

What is the Spell Shop?

What is a Traveling Spirit?

How does the Resize Potion work, and where can I get more?

What is the Season Pass?

How do I acquire the Season Pass?

How do I gift the Season Pass?

Why won't the red dot go away?

How do I change clothing and access the Closet?

How do I access the utility menu?

What should I do if I cannot see the shop or purchase an item?

What should I do if I did not get the item I purchased?

My currency was spent on accident! Can I get it back?

How do I link my mobile Sky account to my Nintendo Switch account?

How do candles work between mobile and Nintendo Switch for Sky?

How do I contact Player Support on Nintendo Switch?

How do I transfer my mobile/iOS/Android/Huawei/Nintendo Sky progress to my PlayStation?

Can I continue my Sky progress on a mobile device if I created my account on PlayStation?

Can multiple people in my family play their Sky accounts on the same PlayStation?

Where can I purchase Sky merchandise?

STAR Pins

I have questions and/or concerns about my child playing Sky.

How do I disable chat for the Sky app?

EULA / Terms of Service

Privacy Policy

California Consumer Privacy Act

How can I chat with customer support?

Where can I submit feedback and suggestions?

Where can I submit bug reports?