Hello everyone! We have some news to share about an issue that will affect the upcoming 0.21.5 patch.
Early this week there was a fire at the facility that stores some of our servers. Thankfully no one was hurt, but unfortunately it resulted in damage to those servers. These are used to develop Sky—things like making updates, fixing bugs, and creating future content.
Since this didn’t affect live servers, Sky can still be played and this week’s Traveling Spirits will still visit. The game data was unaffected, so we feel confident that player accounts haven’t been impacted. However, this damage has impacted our ability to launch updates and work on the game.
This means that there will be some schedule delays for content in the 0.21.5 patch, most immediately the next Season of Passage quest and an event planned to begin next week. It may result in players temporarily seeing a version of the 4th Seasonal Quest that cannot be played or completed. It will also prevent us from sending inbox messages, or deploying hotfixes if there are any emergent issues.
Our team will keep working through this as quickly as we can. The situation is still unfolding, so we don’t have a timetable yet for when the schedule for content will be back on track. We’ll share updates about the schedule and other details once we have that information, and we will be as transparent as possible during this process.
In the meantime, we apologize for any inconvenience this causes and truly appreciate your understanding. We hope to be able to share good news with you all soon.