What is Xsolla Pay?

  • Xsolla Pay is an alternative online web payment method we’ve recently added allowing players to purchase in-game store items (IAPs) through their online web platform.

  • You will need to use your SkyID when Xsolla asks for your UserID in-game.

  • Players can make payments without entering their card data each time.

  • All purchases made with Xsolla Pay will be added automatically to your Xsolla Account; you’ll be able to check their status, manage them, and even request a refund.

Am I able to give a gift using Xsolla Pay?

Gifting items using Xsolla Pay is not supported at this time. 

Note: Please treat your SkyID with privacy and caution. Only share your SkyID with official TGC Support (through our Contact Us support chat) or specific partners such as Xsolla. Xsolla uses your SkyID as UserID to add currency and purchases to your account.

Remember to keep your SkyID private outside of your Xsolla account.

More information about how to protect your Sky account can be found at this FAQ: https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/471-can-i-share-my-account-or-login-data/ 

How do I find my SkyID / User ID?

  1. Login to Sky on your preferred device.

  2. Click/tap the settings cogwheel in the upper right-hand corner of the screen.

  3. Click/tap on Account.

  4. Click/tap on Account Info

  5. Press the copy button to use your SkyID on Xsolla Pay

If you are having issues or errors with Xsolla’s web purchasing platform, please contact Xsolla’s Support Team here: https://help.xsolla.com/en/xsolla-pay/i-have-issues-with-xsolla-pay

For refund questions or requests, please consult this FAQ: https://help.xsolla.com/en/refunds/refund-my-digital-purchase