If your character gets stuck, or becomes unable to move for any reason, we suggest the following steps to unstick your character:
Try returning to Home. To teleport Home, follow these steps:
  1. Tap the top-right of the screen to make the Cog button appear.
  2. Tap the Cog button to open the options menu.
  3. Tap the Home button, it should be the leftmost icon in the menu. If you are already in the Home zone, this button will not be displayed.
  4. Tapping the Home button will open a prompt to verify you want to teleport Home.
  5. Tap the check mark to confirm.
If you cannot access the menu to teleport Home or are stuck in the Home zone, try closing and restarting the app. When you restart the game you should not lose any progress and will be placed somewhere nearby your previous location.

If either solution does not work, please Contact Us.