There are multiple reasons you could be losing connection to the game:
- Your local wifi could be weak or be limiting functionality. Some public or hotel wifi services will actually block certain services or data. If this is the case, try accessing the game from a different wifi and see if it improves.
- Your internet or phone service could be experiencing some issues. Sometimes these things experience outages, perhaps check your other devices. You could also contact your phone service to see if there are any outages.
- Our game servers may be experiencing some issues. When we are performing maintenance there could be slowdown, and there is always the chance the server has come down temporarily. If this is the case, we will typically announce it on our social networks.
If you continue to experience this issue without improvement for longer than an hour, please Contact Us.