To play Sky on Android or iOS in China, you will need to download the official Chinese version from NetEase's website:

Important: Only NetEase's official Android or iOS version of Sky will be supported in the China region. Android/iOS accounts on unsupported versions will likely experience issues including but not limited to; downloading new content, difficulty saving progress, and the inability to make purchases. Likewise, our customer support staff will be unable to support these accounts due to technical limitations.

Neither NetEase or thatgamecompany's customer service will be able to transfer any account information or progress. We apologize for this inconvenience.

To avoid this, we encourage you to download the official Android or iOS version of Sky from NetEase. The NetEase team will provide a stable version of the game, and support all players within the China region. The NetEase customer support team can be contacted at NetEase's official Sina Weibo account: @光遇手游