[Update September 23rd 11:00am]
If you are impacted by the Adventure Pass multi purchase issue please follow these steps:
1.Confirm what platform you purchased the Adventure Pass from
2. Contact your respective platform to inquire about a refund
3. If the platform is unable to grant a refund please contact our Customer Support Team and we will further assist you.
We appreciate your patience.
Update [September 21st 2:30PM]
- Players can now pre-order Adventure Passes only one time
- Players are now able to gift Adventure Passes to friends. If you already purchased an Adventure pass for a friend we will be swapping out the bugged pass with the correct passes in the next few days.
We are aware of the following issues and are currently investigating:
Players are able to purchase own pass including gift pack multiple times Unable to gift to friends a pass
- Pendant icon is not added to closet
- Pre-order art is the old version
Thank you for your patience during this time.