Known Issues Patch 0.19.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.19.5:A bug in the Wind Paths area can pot...

Known Issues Patch 0.19.0

[Update October 20]We are aware there is an issue with unlinking and relinking accounts. Thank you for your patience.[Update October 17]Play...

[October 8] Known Issue

We are aware there was a Daily Quest for a Shard event on October 8th that was not working as intended. We will be sending one candle to aff...

Known Issues Patch 0.18.5

[Update Sept 29]During the Season of Shattering, we confirmed a bug where previously completed Seasonal Quest memories were inaccessible aft...

[August 16] Double Light Event Issue

[Update August 16, 8:30pm PDT]The situation is resolved, and all candles are where they’re supposed to be. Double Seasonal Light is once mor...

[August 8] Double Light Event Issue

[Update August 9]The Double Seasonal Light event issue has been fixed! Sorry for the inconvenience!We are aware of the issue with the curren...

[July 20] Server Instability

[Update July 21]We believe we’ve been able to address issues introduced by the DDoS attack.You should be able to connect to the game.We appr...

[July 15] Fire Trials Known Issue

We are aware there is an issue where energy is not recharging in the Fire Trials when you are in close proximity to the first 3 candles.We a...

[July 15] Shard Eruption Upon Reset Known Issue

We have found a fix for the bug that is causing the Shard Eruptions to appear in two different locations after reset. In order to resolve th...

[July 11] Shard Eruption Switch vs Mobile Issue

[Update July 20]This issue has now been fixed. Thank you for your patience. We are currently investigating an issue where Switch players and...

Known Issues Patch 0.18.0

[Update June 29th 2:45pm PDT]The Chat Translation issue has now been fixed. [Update June 28th 9:20pm PDT]We are aware that players are unabl...

[ May 18] Facebook login issue

Updated May 25, 2022: The Facebook login issue has been addressed.Players who use Facebook as their main access to Sky should be able to log...

Known Issues Patch 0.17.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.17.5:Some iOS players may experience conn...

[May 13] Facebook Login

[Updated: May 17]The Facebook login issue has been addressed.Players who use Facebook as their main access to Sky should be able to log in n...

[May 2nd] Boat Message Translations

[Updated: May 10]Maintenance is completed and you can use the message boat translation function again.Thank you for your patience.-------Tra...

Known Issues Patch 0.17.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.170:After selecting any Star in edit mode...

[March 3rd] Known Issue

[11:36 PST]We are aware players are experiencing delays logging in and staying connected to Sky. We are actively investigating the cause of ...

[March, 3rd] Known Issue

[Update:  0:50 PST]Thank you for your patience while we worked on a solution. Sky servers should once again be stable.If you're st...

[Feb 25th] Android 8 Issue

[Update March 7th]We have sent out both normal and seasonal candles, as well as a small gift of colored trail spells as a token of our grati...

Known Issues Patch 0.16.5

[Update Feb 26th]We are aware that Social Feed translations for boats and shrines are not working. We are aware of the following bugs that a...

[Feb, 21st] Server Instability

[06:00, PST]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you to everyone for report...

[Feb 18th] Shop Price Issue

[February 20th Update]After investigating the issue, we will be removing non-IAP items and refunding players who made purchases for incorrec...

[Feb 14th] 4th Seasonal Quest Issue

We are aware of an issue related to progressing in the 4th Seasonal Quest: If more than 4 players do the quest together, the icon to collect...

[January 25th] Known Issue

We are aware that for some players, one of the quest fragments for the Ceasing Commodore spirit does not appear properly, preventing the que...

[January, 24th] Known Issue

[Update January 27th 9:30am]In order to mitigate potential server issues, we have made some minor changes to the dragon-shaped felicitous fi...

Known Issues Patch 0.16.0

We are aware of the following issues that are ongoing or were introduced with the arrival of Patch 0.16.0:During Days of Fortune, the firewo...

[January 6th] Known Issues

We are aware that following issues are impacting some players:An unscheduled Traveling Spirit arrived in Home briefly after reset on January...

[November, 20th] Resolved: Daily Quest is not able to be completed

[5:42 PM PST]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you for your patience whi...

Known Issues Patch 0.15.5

[Update 12/2/2021  8:00pm PST] [Switch]A fix has been released for Switch devices that should resolve the crashing issue on startu...

Known Issues Patch 0.15.0

[Update October 4th]We are currently aware that some players’ color trail spells are no longer in their inventory after updating to 0.15.0.&...

September 21st Known Issues

[Update September 23rd 11:00am]If you are impacted by the Adventure Pass multi purchase issue please follow these steps:1.Confirm what platf...

[September 20th] Switch Purchase Issue

[Update September 23rd 11:00am]We have identified the issue with Switch players not being able to purchase Days of Summer Lanterns. We expec...

[September, 16th ] Resolved: Server Instability

[1:15 AM PDT]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you to everyone for repor...

Known Issues Patch 0.14.5

[Update - August 17 10:22AM PDT]An update has been released for Android devices that should resolve crashes introduced with this patch. [Up...

Known Issues Patch 0.13.4

[June 1]UPDATEThe team has confirmed the following issue and is currently investigating.Some features that affect game currency in the area ...

Known Issues Patch 0.13.3

[April 16 17:30 PDT]We are aware of the following issues introduced in, or persisting through, Patch 0.13.3:Account login or account switchi...

Known Issues Patch 0.12.3

[Update - February 26 16:30 PST]Due to a bug causing the felicitous visitor to appear 12 hours early at the beginning of Days of Fortune and...

[Update] Known Issues Patch 0.12.1

[Update - January 13 - 17:00 PST]We have deployed new servers to address the following issues:Missing Seasonal Spirits in Village of DreamsI...

0.11.4 버전 패치 이후 알려진 현상

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.11.4:Friend constellation is refreshing a...

Known Issues Patch 0.11.0

We are aware of the following bugs introduced with the arrival of Patch 0.11.0:Glow effect after completing trial of water is not removed wh...

Known Issues Patch 0.10.5

We are aware of the following issues identified or introduced in Patch 0.10.5Players not receiving the birth buff from the most recent Trave...

Known Issues patch 0.10.3

[August 20]We are aware of the following issues and investigating for a fix as soon as possibleThere is a rare instance with some iOS purcha...

Known Issues Patch 0.9.5 and 0.9.6

[June 16]We are aware a fix included in the 0.9.6 patch to address Gift Passes not working correctly has not resolved the issue. We are stil...

Known Issues appearing since Patch 0.9.2

[Update - May 19]Issues with the strikeout text have been fixed with the 0.9.4 hot fix updates. We hope to have the remaining issues fixed i...

[Ongoing] Crashes in Forest, Wasteland, and Eden

[Update - May 8]We want to acknowledge that we were unable to identify a fix before the cutoff for the upcoming 0.9.2 patch. We are still wo...

14.5 Compensation Explanation

Greetings, Sky Family.We recently provided compensation to a number of Android players for issues introduced in our 14.5 update. Since doing...