Known Issues
-
Known Issues Patch 0.27.0
[Update October 11]When playing with controllers, the button layouts may be missing when using melody instruments such as guitar and wind in...
-
Known Issues Patch 0.26.5/0.26.6
[Update October 1][RESOLVED] We have identified a bug giving players a server error when attempting to purchase the spell blessing from the ...
-
Known Issue: Gifting to Nintendo Switch
We have identified and resolved an issue preventing Switch players from receiving gifts from Sky kids using different platforms.Gifts that d...
-
Known Issues 0.26.2
We are aware of the following issues that were introduced with the release of 0.26.2:[UPDATE] Festival tech will be re-enabled and players w...
-
Known Issues Patch 0.26.1
[Update July 12]A bug has been found that causes the burnable light orbs at the Belonging Guides table to float to the ceiling of the tree w...
-
Known Issue: Facebook Login
RESOLVED: The team is aware that players logging in through a Facebook account are currently unable to log into Sky, and we're investigating...
-
Known Issue: Season of Nesting Furniture Workshop
During the initial weeks of Season of Nesting, some props from the furniture workshop were priced incorrectly.These included:Single stone be...
-
Known Issues Patch 0.26.0
[Update July 5] Some players may experience their screen flashing black and white when approaching the center of the rainbow puzzle in ...
-
Known Issue: Season Candle Bug
On June 19th, there was a temporary bug in Sky in which some players were able to collect Seasonal Candles from the same source multiple tim...
-
Known Issues Patch 0.25.5
[Update June 25]The crashing issue when purchasing the hair tint spells reported on June 24th has been resolved and all players should have ...
-
Known Issues Hotfix 0.25.1 / 0.25.2
[Update May 7]Some Android devices may experience a crash when using the Season of Moments camera in the Cinnamoroll Pop-Up Cafe. We apologi...
-
Known Issues Patch 0.25.0
[Update April 24]The Sanctuary Island turtle and event are not working properly. Thank you for your patience and understanding while w...
-
Known Issue Hotfix 0.24.6
We are aware of the following issue:Some Android devices continue to experience crashing at login Thank you for your patience as we work to ...
-
Known Issues Patch 0.24.5
[March 6 Update]We are aware of the following issue:[Android] Some devices may experience crashing when logging in Thank you for your ...
-
Known Issue Hotfix 0.24.2
We have been able to identify the following bugs and a fix will be released with a future update: Some players may see a few decoration...
-
Known Issues Patch 0.24.0
[Update January 25]Music sheets available with the Season of the Nine-Colored Deer and Days of Love incorrectly copies the scale from the pr...
-
Known Issue Hotfix 0.23.6
We are aware the following bugs were introduced with the arrival of Hotfix 0.23.6: Our team is looking into the meditation quests ...
-
Known Issues Patch 0.23.5
[Update December 12]When gifting light to friends, the light button may not appear properly when viewing the friendship constellation as a t...
-
Aviary's Firework Festival Quests
We are aware there is an issue with completing the Aviary's Firework Festival event quests given by the Enchanted Pyrotechnician. We are act...
-
Moth and Sparrow IAP Update
Due to a delay, the Moth and Sparrow items were previously unavailable on iOS. However, this has been resolved and the items are now availab...
-
Known Issues Patch 0.23.0
[Update October 24][RESOLVED] We are aware the hug a friend daily quest is not awarding the seasonal candle. We thank you for your patience ...
-
Known Issue Live PC Demo
- We are aware some players are experiencing troubles starting the Live PC Demo version. Please fill out this form so our Devs can improve t...
-
Days of Sunlight Price Update and Ascended Candle Conversion
[Update September 22]The following message was sent via the in-game inbox to all players:Last week we discovered a miscalculation that cause...
-
Known Issues Hotfix Patch 0.22.7
[Update October 4] We are aware of server errors occurring when using Shared Memory, Shared Spaces, and Meditation Shrine candles. It i...
-
Known Issues Hotfix Patch 0.22.6
[Concert Update August 23][RESOLVED] Our team has discovered a scheduling issue that is causing the previously scheduled 10:00 pm PDT concer...
-
Known Issues Patch 0.22.5
[Update August 18][STAR] When scanning STAR pins and tags, players may experience crashing. We are sorry for this inconvenience and thank yo...
-
Known Issues Hotfix Patch 0.22.1
We are aware of the following bug(s) with Hotfix Patch 0.22.1:[Mobile] When syncing or logging into Sky using Nintendo accounts, the captcha...
-
Known Issues Patch 0.22.0
[Update August 3]We are investigating a bug that is occurring when some players use Messages Notes, Meditation Candle Shrines, Shared Memori...
-
Known Issues Hotfix Patch 0.21.6
We are aware of the following bug(s) that are ongoing or were introduced with the arrival of Hotfix Patch 0.21.6:[Update July 5]We are aware...
-
Known Issues Patch 0.21.5
[Update June 12]We're aware that the new Season of Passage quest is not behaving as intended and we're looking into it. We'll share more upd...
-
[May 24th] Accident Affecting 0.21.5 Patch
[May 30th] Thank you everyone for the kind messages you’ve sent us! It meant a lot to us through all the work this past week, and helpe...
-
Known Issues Hotfix 0.21.1
[Update May 4]The issues with Facebook login have been resolved. Thank you for your patience and understanding. -----------------[Updat...
-
Known Issues Patch 0.21.0
[Update April 19]While traveling the Wind Paths, to Treasure Reef, and to the Village Theater, players may directly warp to that season's Gu...
-
Hotfix 0.20.6 For Playstation and Switch
Update on Crashing Issue for PlayStation and Switch[March 1]We've released an update for Nintendo Switch that solves an issue causing crashe...
-
Known Issues Patch 0.20.5
Known Issue Update [March 15]The team has been investigating an issue that may cause some players to receive one or more regular Candles ins...
-
An Update Regarding the Wind Paths
Hello Everyone!We’re busy getting everything ready for our next update, 0.20.5. This includes a number of bug fixes.We know that one bug in ...
-
Known Issues Patch 0.20.1
[February 14]We are aware that a bug is causing players to register as idle more quickly than intended. Until a fix can be released, we have...
-
Known Issues Patch 0.20.0
[Update January 23][Switch] The issue has been resolved and Switch players should have access to Days of Fortune items in the shop. Thank yo...
-
Known Issues Patch 0.19.6
[Update January 6]While the team identified the cause of the issue where cosmetics from the Grandma Hut cannot be gifted to other players, w...
-
Known Issues Patch 0.19.5
We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.19.5:A bug in the Wind Paths area can pot...
-
Known Issues Patch 0.19.0
[Update October 20]We are aware there is an issue with unlinking and relinking accounts. Thank you for your patience.[Update October 17]Play...
-
[October 8] Known Issue
We are aware there was a Daily Quest for a Shard event on October 8th that was not working as intended. We will be sending one candle to aff...
-
Known Issues Patch 0.18.5
[Update Sept 29]During the Season of Shattering, we confirmed a bug where previously completed Seasonal Quest memories were inaccessible aft...
-
[August 16] Double Light Event Issue
[Update August 16, 8:30pm PDT]The situation is resolved, and all candles are where they’re supposed to be. Double Seasonal Light is once mor...
-
[August 8] Double Light Event Issue
[Update August 9]The Double Seasonal Light event issue has been fixed! Sorry for the inconvenience!We are aware of the issue with the curren...
-
[July 20] Server Instability
[Update July 21]We believe we’ve been able to address issues introduced by the DDoS attack.You should be able to connect to the game.We appr...
-
[July 15] Fire Trials Known Issue
We are aware there is an issue where energy is not recharging in the Fire Trials when you are in close proximity to the first 3 candles.We a...
-
[July 15] Shard Eruption Upon Reset Known Issue
We have found a fix for the bug that is causing the Shard Eruptions to appear in two different locations after reset. In order to resolve th...
-
[July 11] Shard Eruption Switch vs Mobile Issue
[Update July 20]This issue has now been fixed. Thank you for your patience. We are currently investigating an issue where Switch players and...
-
Known Issues Patch 0.18.0
[Update June 29th 2:45pm PDT]The Chat Translation issue has now been fixed. [Update June 28th 9:20pm PDT]We are aware that players are unabl...
-
[ May 18] Facebook login issue
Updated May 25, 2022: The Facebook login issue has been addressed.Players who use Facebook as their main access to Sky should be able to log...
-
Known Issues Patch 0.17.5
We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.17.5:Some iOS players may experience conn...
-
[May 13] Facebook Login
[Updated: May 17]The Facebook login issue has been addressed.Players who use Facebook as their main access to Sky should be able to log in n...
-
[May 2nd] Boat Message Translations
[Updated: May 10]Maintenance is completed and you can use the message boat translation function again.Thank you for your patience.-------Tra...
-
Known Issues Patch 0.17.0
We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.170:After selecting any Star in edit mode...
-
[March 3rd] Known Issue
[11:36 PST]We are aware players are experiencing delays logging in and staying connected to Sky. We are actively investigating the cause of ...
-
[March, 3rd] Known Issue
[Update: 0:50 PST]Thank you for your patience while we worked on a solution. Sky servers should once again be stable.If you're st...
-
[Feb 25th] Android 8 Issue
[Update March 7th]We have sent out both normal and seasonal candles, as well as a small gift of colored trail spells as a token of our grati...
-
Known Issues Patch 0.16.5
[Update Feb 26th]We are aware that Social Feed translations for boats and shrines are not working. We are aware of the following bugs that a...
-
[Feb, 21st] Server Instability
[06:00, PST]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you to everyone for report...
-
[Feb 18th] Shop Price Issue
[February 20th Update]After investigating the issue, we will be removing non-IAP items and refunding players who made purchases for incorrec...
-
[Feb 14th] 4th Seasonal Quest Issue
We are aware of an issue related to progressing in the 4th Seasonal Quest: If more than 4 players do the quest together, the icon to collect...
-
[January 25th] Known Issue
We are aware that for some players, one of the quest fragments for the Ceasing Commodore spirit does not appear properly, preventing the que...
-
[January, 24th] Known Issue
[Update January 27th 9:30am]In order to mitigate potential server issues, we have made some minor changes to the dragon-shaped felicitous fi...
-
Known Issues Patch 0.16.0
We are aware of the following issues that are ongoing or were introduced with the arrival of Patch 0.16.0:During Days of Fortune, the firewo...
-
[January 6th] Known Issues
We are aware that following issues are impacting some players:An unscheduled Traveling Spirit arrived in Home briefly after reset on January...
-
[November, 20th] Resolved: Daily Quest is not able to be completed
[5:42 PM PST]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you for your patience whi...
-
Known Issues Patch 0.15.5
[Update 12/2/2021 8:00pm PST] [Switch]A fix has been released for Switch devices that should resolve the crashing issue on startu...
-
Known Issues Patch 0.15.0
[Update October 4th]We are currently aware that some players’ color trail spells are no longer in their inventory after updating to 0.15.0.&...
-
September 21st Known Issues
[Update September 23rd 11:00am] If you are impacted by the Adventure Pass multi purchase issue please follow these steps: 1.Confirm what pl...
-
[September 20th] Switch Purchase Issue
[Update September 23rd 11:00am]We have identified the issue with Switch players not being able to purchase Days of Summer Lanterns. We expec...
-
[September, 16th ] Resolved: Server Instability
[1:15 AM PDT]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you to everyone for repor...
-
Known Issues Patch 0.14.5
[Update - August 17 10:22AM PDT]An update has been released for Android devices that should resolve crashes introduced with this patch. [Up...
-
Known Issues Patch 0.13.4
[June 1]UPDATEThe team has confirmed the following issue and is currently investigating.Some features that affect game currency in the area ...
-
Known Issues Patch 0.13.3
[April 16 17:30 PDT]We are aware of the following issues introduced in, or persisting through, Patch 0.13.3:Account login or account switchi...
-
Known Issues Patch 0.12.3
[Update - February 26 16:30 PST] Due to a bug causing the felicitous visitor to appear 12 hours early at the beginning of Days of Fortune a...
-
[Update] Known Issues Patch 0.12.1
[Update - January 13 - 17:00 PST]We have deployed new servers to address the following issues:Missing Seasonal Spirits in Village of DreamsI...
-
Known Issue Patch 0.11.4
We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.11.4: Friend constellation is refres...
-
Known Issues Patch 0.11.0
We are aware of the following bugs introduced with the arrival of Patch 0.11.0:Glow effect after completing trial of water is not removed wh...
-
Known Issues Patch 0.10.5
We are aware of the following issues identified or introduced in Patch 0.10.5Players not receiving the birth buff from the most recent Trave...
-
Known Issues patch 0.10.3
[August 20]We are aware of the following issues and investigating for a fix as soon as possibleThere is a rare instance with some iOS purcha...
-
Known Issues Patch 0.9.5 and 0.9.6
[June 16]We are aware a fix included in the 0.9.6 patch to address Gift Passes not working correctly has not resolved the issue. We are stil...
-
Known Issues appearing since Patch 0.9.2
[Update - May 19]Issues with the strikeout text have been fixed with the 0.9.4 hot fix updates. We hope to have the remaining issues fixed i...
-
[Ongoing] Crashes in Forest, Wasteland, and Eden
[Update - May 8]We want to acknowledge that we were unable to identify a fix before the cutoff for the upcoming 0.9.2 patch. We are still wo...
-
14.5 Compensation Explanation
Greetings, Sky Family.We recently provided compensation to a number of Android players for issues introduced in our 14.5 update. Since doing...
Sections
- Patch Notes
- News & Events
- Known Issues
- My Account
- Connection & Performance
- Controls & Navigation
- Friends & Social
- Gameplay & Features
- Seasons
- Menus
- Store & Payment
- Nintendo Switch
- PlayStation
- Official Merchandise
- Information for Parents and Legal Guardians
- Legal | Code of Conduct
- Contacting Us
- PC / Steam
Need more help?