How do I save my progress?

To save your progress, you will need to link your Sky profile to one of the account types below. Your options may vary depending on the devi...

How do I play or transfer my Sky account to another device?

From Steam to a PlayStation or Switch: If you primarily play Sky on Steam and you’d like to continue your progress on a PlayStation or Ninte...

I lost my account. How do I get it back?

If you believe you have lost your account or any of your game progress, there are a few things you can try to recover:1) Make sure you are s...

How can I play Sky on an Android or iOS device in China?

To play Sky on Android or iOS in China, you will need to download the official Chinese version from NetEase's website: https://sky.163.com/I...

Can I play Sky cross-platform with my friends and family?

Yes. You can play Sky on any of the platforms it is currently available for (iOS and Android) with any of your friends and family who are al...

Can I share my account or login data?

For the protection of your account, game data, and privacy, we encourage you not to share your login information with anyone. This includes,...

Can I create multiple Sky accounts?

For the protection of your progress and data we encourage you not to do this. We do not advise the creation of multiple Sky accounts for us...

What does TGC need to recover my lost Sky account?

For us to begin the process of recovering a lost Sky account, we will need all of the following pieces of information: Your new Sky IDThe Sk...

What would stop my account from being recoverable?

TGC will be unable to recover your Sky account if any of the following apply: We’re unable to locate the account in our system.The account w...

My account was deleted using the in-game “delete my account” feature, can it be recovered?

No, once an account has been deleted from our system it cannot be recovered and the account has been deleted permanently. Please keep in min...

Can I delete my account? [Account Deletion]

WARNING! Deleting your account permanently deletes everything associated, unlocked, and attached to your account, including purchased items ...

FAQ: How do I claim/redeem a code in Sky?

You can redeem friend codes as well as codes for official promotions by following these steps:Log in your account on Sky. Open Settings. Cho...