Why do I keep losing connection?

There are multiple reasons you could be losing connection to the game: Your local wifi could be weak or be limiting functionality. Some pub...

What should I do if the game freezes?

Follow these steps if your game freezes while you are playing: Wait a few minutes to see if the game unfreezes. If you have waited longer t...

Why am I getting a connection error? And how to solve.

There are multiple reasons you could be experiencing a connection error. Consider the following solutions when you encounter an error like ...

Can I play Sky on my iOS or Android device?

Yes, you can play Sky on iOS or Android as long as your device is compatible with the game. To determine whether your device is compatible, ...

What should I do when my game crashes?

We get a report each time the game crashes, and we use those reports to find the cause of the problem so we can fix it. We try to address t...

My device was compatible, but now it's not. How can I resolve this?

There is a known issue with Google Play where compatible devices may receive the following message when trying to update Sky from the Google...