Connection & Performance
Why are the levels not downloading? And how to solve.
IMPORTANT: First and foremost, make sure that your account is linked to either Game Center (iOS only) or Google (iOS and Android). You can ...
Why do I keep losing connection?
There are multiple reasons you could be losing connection to the game: Your local wifi could be weak or be limiting functionality. Some pub...
What should I do if the game freezes?
Follow these steps if your game freezes while you are playing: Wait a few minutes to see if the game unfreezes. If you have waited longer t...
Why am I getting a connection error? And how to solve.
There are multiple reasons you could be experiencing a connection error. Consider the following solutions when you encounter an error like ...
Can I play on my Android device?
There are a few different ways to know if your device is compatible with Sky. The first and perhaps easiest way to know is to see if the Pla...
What should I do when my game crashes?
We get a report each time the game crashes, and we use those reports to find the cause of the problem so we can fix it. We try to address t...
My device was compatible, but now it's not. How can I resolve this?
There is a known issue with Google Play where compatible devices may receive the following message when trying to update Sky from the Google...
Huawei device compatibility issues
Important - The following is an edited version of an official message from Google about Huawei devices. For more information, please conside...
- Patch Notes
- News & Events
- Known Issues
- My Account
- Connection & Performance
- Controls & Navigation
- Friends & Social
- Gameplay & Features
- Store & Payment
- Nintendo Switch
- Official Merchandise
- Information for Parents and Legal Guardians
- Legal | Code of Conduct
- Contacting Us
- Recent Patch Changes (0.19.0)
Need more help?Contact us