What should I do if I cannot see the shop or purchase an item?

First, ensure that in-app purchases are enabled from your device settings, and check any parental controls, as this may be the cause of one ...

What should I do if I did not get the item I purchased or my friend did not get the item I gifted them?

If you do not immediately receive the item you purchased, or your friend did not immediately receive the item you gifted them, we suggest re...

My in-game currency was spent on accident! Can I get it back?

If in-game currency on your account was spent by mistake, please contact us immediately within the next twenty-four (24) hours with details ...

Can I disable in-app purchases?

There is currently no way to disable in-app purchases from within the game. You will have to adjust these settings from your Apple App Store...

What are acceptable payment methods?

Your ability to purchase items in the game is tied to the Apple App Store, Google Play Store, Nintendo eShop, the Huawei AppGallery, the Pla...

How do I get a refund for an in-app purchase on iOS?

Apple Support handles all transactions of real world currency, so you will need to contact them directly to request a refund.To request a re...

How do I get a refund for an in-app purchase on Android?

Google handles all transactions of real world currency, so you will need to submit a refund request through Google. You can request a refund...

Where can I find my purchase history?

There is currently no way to see your purchase history from within the game. However, because purchases are made through the Apple App Store...

Can I purchase game items from outside the game?

No. Game items can only be purchased from inside the game. Therefore, if any other website or individual tries to sell you something outside...

Can I use my account to make a purchase on two or more Sky accounts?

While this is possible to do, we advise against doing so because of the technical complications it can cause for all of the accounts involve...

What is the Starter Pack?

For Mobile/PlayStation/PC Players, the Starter Pack contains an Orange cape and 20 candles.For Switch Players, the Starter Pack contain...

Why am I seeing different prices on different devices?

Due to ongoing fluctuations of currency exchange rates, local taxes, and law ordinances, as well as hosting platforms' individual rules and ...

What is the TGC Guitar Pack?

The TGC Guitar Pack is a new permanent item available as an in-app purchase starting on Monday July 18th. This item features a unique appear...

How do I request a refund from Huawei/AppGallery?

Huawei Support handles all transactions of real-world currency, so you will need to contact them directly to request a refund or report an u...

What is the Sky Web Store?

What is the Sky Web Store?The Sky Web Store is an alternative online web payment method we’ve recently added allowing players to purchase in...

What is Sky’s refund policy?

In-game purchases in Sky are made through third-party platforms such as Google Play, App Store, Nintendo, and others. As such, refunds are o...