What should I do if I cannot see the shop or purchase an item?

First, ensure that in-app purchases are enabled from your device settings, and check any parental controls, as this may be the cause of one ...

What should I do if I did not get the item I purchased?

If you believe you did not get the items you purchased, we suggest you wait a few minutes to see if they are just lagging due to server or d...

My currency was spent on accident! Can I get it back?

If a purchase was made on your account by mistake, please Contact Us. A customer support agent will work with you to solve the problem.

Can I disable in-app purchases?

There is currently no way to disable in-app purchases from within the game. You will have to adjust these settings from your Apple App Store...

What are acceptable payment methods?

Your ability to purchase items in the game is tied to the Apple App Store and Google Play Store. Therefore, any payment methods available fo...

How do I get a refund for an in-app purchase on iOS?

Apple Support handles all transactions of real world currency, so you will need to contact them directly to request a refund.To request a re...

How do I get a refund for an in-app purchase on Android?

Google handles all transactions of real world currency, so you will need to submit a refund request through Google. You can request a refund...

Where can I find my purchase history?

There is currently no way to see your purchase history from within the game. However, because purchases are done through the Apple App Store...

Can I purchase game items from outside the game?

No. Game items can only be purchased from inside the game. Therefore, if any other website or individual tries to sell you something outside...

Can I use my account to make a purchase on two or more Sky accounts?

While this is possible to do, we advise against doing so because of the technical complications it can cause for all of the accounts involve...

What is the Starter Pack?

For Mobile Players, the Starter Pack contains an Orange cape and 20 candles for $4.99 USD.For Switch Players, the Starter Pack contains two ...

Why am I seeing different prices on different devices?

There are some inconsistencies with varying devices (iOS, Android, Switch) in currencies other than the USD due to out-of-date exchange rate...