How do I transfer my mobile/iOS/Android/Huawei/Nintendo Sky progress to my PlayStation?

I started my Sky account on mobile/iOS/Android/Huawei:You can transfer your mobile Sky game and progress to your PlayStation, but you must F...

Can I continue my Sky progress on a mobile device if I created my account on PlayStation?

Yes! If you begin your game on PlayStation and later want to access your progress from a mobile device, then you can do so by following the ...

Can multiple people in my family play their Sky accounts on the same PlayStation?

Yes! Players are able to use multiple Sky accounts on the same PlayStation device. This way multiple friends and family members can use the ...

Why is my purchase from the PlayStation Store taking a long time to arrive?

Occasionally, purchases from the PlayStation Shop may take up to 48 hours to arrive on your account. A common reason for the delay may be th...

How can I access items I purchased online/from the PlayStation Store website?

Purchases made from the PlayStation Store website on a PC or web browser will be inaccessible until the game is launched from a PlayStation ...

Do I need a PlayStation / PlayStation™Network (PSN) account to purchase PlayStation-exclusive items?

Yes, in order to purchase and acquire PlayStation exclusive packs and cosmetics, you will need to launch your Sky account from a PS4 or PS5 ...

May I purchase the Journey pack for my friends who do not have PlayStation consoles/accounts or play primarily on other devices?

Yes! You may gift the Journey pack to friends playing on other devices. However, please read the details below so you purchase the pack from...

How do I get a refund for a PlayStation store purchase on my PlayStation device?

PlayStation Support currently handles all requests regarding transactions made on their platform. While we at TGC are unable to assist with ...

How do candles work between PlayStation and other platforms?

Candles purchased through the in-game store on mobile: iOS, Android, Huawei and PlayStation will all appear under the same Candle count disp...

How do friend invites work on PlayStation?

PlayStation players are able to generate QR codes to add iOS, Android, Huawei, and Nintendo Switch friends, or select friends and add them d...

What is PlayStation™Network Cross-Platform Play?

PlayStation™Network Cross-Platform Play is an exclusive feature for PlayStation players to enable Cross-Platform Play with Sky players acces...

How do I toggle PlayStation™Network Cross-Platform Play ON or OFF?

PlayStation™Network Cross-Platform Play is an exclusive feature for PlayStation players. Sky players have the option to play exclusively wit...

Are Trophies available for Sky on PlayStation?

Yes! Trophies can be earned by playing Sky on your PlayStation. If you are having trouble earning or receiving a Trophy, please try restarti...

Do other platforms have achievements, trophies, etc?

Currently, Sky does not support achievements or similar systems on other platforms. We are always looking for more ways to incorporate thing...

How do I contact Player Support on PlayStation?

You can contact Player Support either through the in-game QR code (preferred) or by clicking “Contact Us” on the FAQ website on Web or Mobil...