[Update July 17]
[Van Gogh IAP] The special teleport function on the Starry Night neck item is scheduled to release in patch 34.5, before August 31st. As long as you've progressed enough to visit the town of Arles during Dear Van Gogh, the item will let you revisit it any time!
[Van Gogh] Sometimes spirits from the Anniversary parade block the Quest Giver painting.
Image quality settings are not always working, which can cause devices to run hot
[Audio] Some players are experiencing distorted sound effects and/or incorrect pitch for instruments
Some players are reporting that their closet or emote menus are displaying as two columns instead of three
Some players are experiencing crashes when visiting the TGC Office area
Thank you for your patience while our team investigates your reports. We will be sending out a "Thank You" gift to all players via inbox for bearing with us while we work to resolve these issues.
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[Update July 17]
We’re aware that the servers are currently experiencing delays. It may take some time for the Dear Van Gogh quest or daily quests to appear. Our team is already working to resolve the issue.The server delays should now be resolved. If you encounter any further issues, please report them to our team. Thank you for your patience while we worked on a fix.
Thank you for your patience while we work on a fix.
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[Update July 15]
Some players are experiencing crashes after updating to 34.0. The team is investigating the cause and working on a fix.
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[Update July 14]
- [Nest] Some players are experiencing an issue that causes their Nest capacity upgrades to stop registering correctly, which means that some of their decorations may disappear from the Nest.
- Please Note: This is a visual bug; purchase information has not been lost. If you encounter this issue and don't want to lose your current Nest layout, please do not update your Nest until a fix is implemented. We will do our best to restore your saved layout.
- Please Note: This is a visual bug; purchase information has not been lost. If you encounter this issue and don't want to lose your current Nest layout, please do not update your Nest until a fix is implemented. We will do our best to restore your saved layout.
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[July 14, 2026] We are aware of the following bugs and issues with this patch.
Bugs & Issues
[Van Gogh] During a cutscene in the third quest, Van Gogh's backpack and canvas may appear black
[Van Gogh] During certain quests, a small light may appear to follow players
[Van Gogh] Johanna's chair appears grey after completing the sixth quest
[Van Gogh] When completing a quest, some users may encounter a bug that causes the quest intro to play again
[Van Gogh] One of the painting titles may run off the screen for some devices
[Sunlight] Surfboard prop is not visible in Shared Memories
We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.
As always, we look forward to hearing your feedback, and encourage you to join the community discussion on our official Discord server at discord.gg/thatskygame!