Known Issues - Update 31.0

[Update October 29]We have been investigating issues some players have reported with Daily Quests.  Thank you for your reports and...

Known Issues Patch 0.30.5-.9

[Update October 8] EDIT[RESOLVED] We are aware players are not able to connect with others players and are investigating the issue. We'...

Known Issues Patch 0.30.0

[Update August 9]We are aware that some players are unable to redeem Daily Quest candles from Home.While we investigate this issue, please r...

Known Issues Patch 0.29.5/.6

[Update July 1][RESOLVED] We are aware that some players may be experiencing issues making purchases through Steam and the Sky Web Store.&nb...

Known Issues 0.29.0/.1

[Update May 20][RESOLVED] We are aware some players may be experiencing server errors. We are aware of what the issue is and will have it re...

Known Issues Patch 0.28.5/0.28.6

[Update March 25][Korea] There has been an unavoidable delay on Nintendo Switch until April 3 with the ability to purchase the The Pink Bloo...

Known Issues Hotfix 0.28.1

[Update February 10][RESOLVED] We have identified an issue that some players experienced when trying to save their newly dyed cosmetics and ...

Known Issues Patch 0.28.0

[Updated January 27]Quick Dev Update:Happy timezones Sky kids!Some of you may have experienced a problem where you appeared to be missing pr...

Known Issue - IAP Gifting on Steam

Players on the Steam Early Access version of Sky may encounter issues with the gifting feature.Gifting on other platforms such as mobile, Ni...

Known Issues Hotfix 0.27.7

[Update December 24]We are aware that some players are experiencing issues completing the Daily Quest “Bow at a Player.”We thank you for you...

Known Issues Patch 0.27.5/0.27.6

[Update December 6]We are aware some players may be experiencing server errors and are investigating the issue. We will share an update as s...

An Update on the 0.26.5 Live Incident

 IntroductionAt the very end of August, there was a live service issue that affected players for several days. This resulted in inconsi...

Known Issue 0.27.1

[Update November 17]We're aware some players are having server issues. We’ve implemented a workaround to ease the impact of the server issue...

Known Issue: Mischief Pricing Discrepancy

We are aware of a discrepancy that may appear for pricing in some countries for the Mischief Raven-Feathered Cloak and the Mischief Withered...

Known Issues Patch 0.27.0

[Update October 21]Event Currency totals for the Mischief Cauldron and the Mischief Spider Bun hairstyle were flipped in the Patch Notes.&nb...

Known Issues Patch 0.26.5/0.26.6

[Update October 1][RESOLVED] We have identified a bug giving players a server error when attempting to purchase the spell blessing from the ...

Known Issue: Gifting to Nintendo Switch

We have identified and resolved an issue preventing Switch players from receiving gifts from Sky kids using different platforms.Gifts that d...

Known Issues 0.26.2

We are aware of the following issues that were introduced with the release of 0.26.2:[UPDATE] Festival tech will be re-enabled and players w...

Known Issues Patch 0.26.1

[Update July 12]A bug has been found that causes the burnable light orbs at the Belonging Guides table to float to the ceiling of the tree w...

Known Issue: Facebook Login

RESOLVED: The team is aware that players logging in through a Facebook account are currently unable to log into Sky, and we're investigating...

Known Issue: Season of Nesting Furniture Workshop

During the initial weeks of Season of Nesting, some props from the furniture workshop were priced incorrectly.These included:Single stone be...

Known Issues Patch 0.26.0

[Update July 5] Some players may experience their screen flashing black and white when approaching the center of the rainbow puzzle in ...

Known Issue: Season Candle Bug

On June 19th, there was a temporary bug in Sky in which some players were able to collect Seasonal Candles from the same source multiple tim...

Known Issues Patch 0.25.5

[Update June 25]The crashing issue when purchasing the hair tint spells reported on June 24th has been resolved and all players should have ...

Known Issues Hotfix 0.25.1 / 0.25.2

[Update May 7]Some Android devices may experience a crash when using the Season of Moments camera in the Cinnamoroll Pop-Up Cafe. We apologi...

Known Issues Patch 0.25.0

[Update April 24]The Sanctuary Island turtle and event are not working properly.  Thank you for your patience and understanding while w...

Known Issue Hotfix 0.24.6

We are aware of the following issue:Some Android devices continue to experience crashing at login Thank you for your patience as we work to ...

Known Issues Patch 0.24.5

[March 6 Update]We are aware of the following issue:[Android] Some devices may experience crashing when logging in  Thank you for your ...

Known Issue Hotfix 0.24.2

We have been able to identify the following bugs and a fix will be released with a future update: Some players may see a few decoration...

Known Issues Patch 0.24.0

[Update January 25]Music sheets available with the Season of the Nine-Colored Deer and Days of Love incorrectly copies the scale from the pr...

Known Issue Hotfix 0.23.6

We are aware the following bugs were introduced with the arrival of Hotfix 0.23.6: Our team is looking into the meditation quests ...

Known Issues Patch 0.23.5

[Update December 12]When gifting light to friends, the light button may not appear properly when viewing the friendship constellation as a t...

Aviary's Firework Festival Quests

We are aware there is an issue with completing the Aviary's Firework Festival event quests given by the Enchanted Pyrotechnician. We are act...

Moth and Sparrow IAP Update

Due to a delay, the Moth and Sparrow items were previously unavailable on iOS. However, this has been resolved and the items are now availab...

Known Issues Patch 0.23.0

[Update October 24][RESOLVED] We are aware the hug a friend daily quest is not awarding the seasonal candle. We thank you for your patience ...

Known Issue Live PC Demo

- We are aware some players are experiencing troubles starting the Live PC Demo version. Please fill out this form so our Devs can improve t...

Days of Sunlight Price Update and Ascended Candle Conversion

[Update September 22]The following message was sent via the in-game inbox to all players:Last week we discovered a miscalculation that cause...

Known Issues Hotfix Patch 0.22.7

[Update October 4] We are aware of server errors occurring when using Shared Memory, Shared Spaces, and Meditation Shrine candles. It i...

Known Issues Hotfix Patch 0.22.6

[Concert Update August 23][RESOLVED] Our team has discovered a scheduling issue that is causing the previously scheduled 10:00 pm PDT concer...

Known Issues Patch 0.22.5

[Update August 18][STAR] When scanning STAR pins and tags, players may experience crashing. We are sorry for this inconvenience and thank yo...

Known Issues Hotfix Patch 0.22.1

We are aware of the following bug(s) with Hotfix Patch 0.22.1:[Mobile] When syncing or logging into Sky using Nintendo accounts, the captcha...

Known Issues Patch 0.22.0

[Update August 3]We are investigating a bug that is occurring when some players use Messages Notes, Meditation Candle Shrines, Shared Memori...

Known Issues Hotfix Patch 0.21.6

We are aware of the following bug(s) that are ongoing or were introduced with the arrival of Hotfix Patch 0.21.6:[Update July 5]We are aware...

Known Issues Patch 0.21.5

[Update June 12]We're aware that the new Season of Passage quest is not behaving as intended and we're looking into it. We'll share more upd...

[May 24th] Accident Affecting 0.21.5 Patch

[May 30th] Thank you everyone for the kind messages you’ve sent us! It meant a lot to us through all the work this past week, and helpe...

Known Issues Hotfix 0.21.1

[Update May 4]The issues with Facebook login have been resolved. Thank you for your patience and understanding. -----------------[Updat...

Known Issues Patch 0.21.0

[Update April 19]While traveling the Wind Paths, to Treasure Reef, and to the Village Theater, players may directly warp to that season's Gu...

Hotfix 0.20.6 For Playstation and Switch

Update on Crashing Issue for PlayStation and Switch[March 1]We've released an update for Nintendo Switch that solves an issue causing crashe...

Known Issues Patch 0.20.5

Known Issue Update [March 15]The team has been investigating an issue that may cause some players to receive one or more regular Candles ins...

An Update Regarding the Wind Paths

Hello Everyone!We’re busy getting everything ready for our next update, 0.20.5. This includes a number of bug fixes.We know that one bug in ...

Known Issues Patch 0.20.1

[February 14]We are aware that a bug is causing players to register as idle more quickly than intended. Until a fix can be released, we have...

Known Issues Patch 0.20.0

[Update January 23][Switch] The issue has been resolved and Switch players should have access to Days of Fortune items in the shop. Thank yo...

Known Issues Patch 0.19.6

[Update January 6]While the team identified the cause of the issue where cosmetics from the Grandma Hut cannot be gifted to other players, w...

Known Issues Patch 0.19.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.19.5:A bug in the Wind Paths area can pot...

Known Issues Patch 0.19.0

[Update October 20]We are aware there is an issue with unlinking and relinking accounts. Thank you for your patience.[Update October 17]Play...

[October 8] Known Issue

We are aware there was a Daily Quest for a Shard event on October 8th that was not working as intended. We will be sending one candle to aff...

Known Issues Patch 0.18.5

[Update Sept 29]During the Season of Shattering, we confirmed a bug where previously completed Seasonal Quest memories were inaccessible aft...

[August 16] Double Light Event Issue

[Update August 16, 8:30pm PDT]The situation is resolved, and all candles are where they’re supposed to be. Double Seasonal Light is once mor...

[August 8] Double Light Event Issue

[Update August 9]The Double Seasonal Light event issue has been fixed! Sorry for the inconvenience!We are aware of the issue with the curren...

[July 20] Server Instability

[Update July 21]We believe we’ve been able to address issues introduced by the DDoS attack.You should be able to connect to the game.We appr...

[July 15] Fire Trials Known Issue

We are aware there is an issue where energy is not recharging in the Fire Trials when you are in close proximity to the first 3 candles.We a...

[July 15] Shard Eruption Upon Reset Known Issue

We have found a fix for the bug that is causing the Shard Eruptions to appear in two different locations after reset. In order to resolve th...

[July 11] Shard Eruption Switch vs Mobile Issue

[Update July 20]This issue has now been fixed. Thank you for your patience. We are currently investigating an issue where Switch players and...

Known Issues Patch 0.18.0

[Update June 29th 2:45pm PDT]The Chat Translation issue has now been fixed. [Update June 28th 9:20pm PDT]We are aware that players are unabl...

[ May 18] Facebook login issue

Updated May 25, 2022: The Facebook login issue has been addressed.Players who use Facebook as their main access to Sky should be able to log...

Known Issues Patch 0.17.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.17.5:Some iOS players may experience conn...

[May 13] Facebook Login

[Updated: May 17]The Facebook login issue has been addressed.Players who use Facebook as their main access to Sky should be able to log in n...

[May 2nd] Boat Message Translations

[Updated: May 10]Maintenance is completed and you can use the message boat translation function again.Thank you for your patience.-------Tra...

Known Issues Patch 0.17.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.170:After selecting any Star in edit mode...

[March 3rd] Known Issue

[11:36 PST]We are aware players are experiencing delays logging in and staying connected to Sky. We are actively investigating the cause of ...

[March, 3rd] Known Issue

[Update:  0:50 PST]Thank you for your patience while we worked on a solution. Sky servers should once again be stable.If you're st...

[Feb 25th] Android 8 Issue

[Update March 7th]We have sent out both normal and seasonal candles, as well as a small gift of colored trail spells as a token of our grati...

Known Issues Patch 0.16.5

[Update Feb 26th]We are aware that Social Feed translations for boats and shrines are not working. We are aware of the following bugs that a...

[Feb, 21st] Server Instability

[06:00, PST]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you to everyone for report...

[Feb 18th] Shop Price Issue

[February 20th Update]After investigating the issue, we will be removing non-IAP items and refunding players who made purchases for incorrec...

[Feb 14th] 4th Seasonal Quest Issue

We are aware of an issue related to progressing in the 4th Seasonal Quest: If more than 4 players do the quest together, the icon to collect...

[January 25th] Known Issue

We are aware that for some players, one of the quest fragments for the Ceasing Commodore spirit does not appear properly, preventing the que...

[January, 24th] Known Issue

[Update January 27th 9:30am]In order to mitigate potential server issues, we have made some minor changes to the dragon-shaped felicitous fi...

Known Issues Patch 0.16.0

We are aware of the following issues that are ongoing or were introduced with the arrival of Patch 0.16.0:During Days of Fortune, the firewo...

[January 6th] Known Issues

We are aware that following issues are impacting some players:An unscheduled Traveling Spirit arrived in Home briefly after reset on January...

[November, 20th] Resolved: Daily Quest is not able to be completed

[5:42 PM PST]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you for your patience whi...

Known Issues Patch 0.15.5

[Update 12/2/2021  8:00pm PST] [Switch]A fix has been released for Switch devices that should resolve the crashing issue on startu...

Known Issues Patch 0.15.0

[Update October 4th]We are currently aware that some players’ color trail spells are no longer in their inventory after updating to 0.15.0.&...

September 21st Known Issues

[Update September 23rd 11:00am] If you are impacted by the Adventure Pass multi purchase issue please follow these steps: 1.Confirm what pl...

[September 20th] Switch Purchase Issue

[Update September 23rd 11:00am]We have identified the issue with Switch players not being able to purchase Days of Summer Lanterns. We expec...

[September, 16th ] Resolved: Server Instability

[1:15 AM PDT]The issue should now be resolved. If you are still experiencing issues, please restart the game.Thank you to everyone for repor...

Known Issues Patch 0.14.5

[Update - August 17 10:22AM PDT]An update has been released for Android devices that should resolve crashes introduced with this patch. [Up...

Known Issues Patch 0.13.4

[June 1]UPDATEThe team has confirmed the following issue and is currently investigating.Some features that affect game currency in the area ...

Known Issues Patch 0.13.3

[April 16 17:30 PDT]We are aware of the following issues introduced in, or persisting through, Patch 0.13.3:Account login or account switchi...

Known Issues Patch 0.12.3

[Update - February 26 16:30 PST] Due to a bug causing the felicitous visitor to appear 12 hours early at the beginning of Days of Fortune a...

[Update] Known Issues Patch 0.12.1

[Update - January 13 - 17:00 PST]We have deployed new servers to address the following issues:Missing Seasonal Spirits in Village of DreamsI...

Known Issue Patch 0.11.4

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.11.4: Friend constellation is refres...

Known Issues Patch 0.11.0

We are aware of the following bugs introduced with the arrival of Patch 0.11.0:Glow effect after completing trial of water is not removed wh...

Known Issues Patch 0.10.5

We are aware of the following issues identified or introduced in Patch 0.10.5Players not receiving the birth buff from the most recent Trave...

Known Issues patch 0.10.3

[August 20]We are aware of the following issues and investigating for a fix as soon as possibleThere is a rare instance with some iOS purcha...

Known Issues Patch 0.9.5 and 0.9.6

[June 16]We are aware a fix included in the 0.9.6 patch to address Gift Passes not working correctly has not resolved the issue. We are stil...

Known Issues appearing since Patch 0.9.2

[Update - May 19]Issues with the strikeout text have been fixed with the 0.9.4 hot fix updates. We hope to have the remaining issues fixed i...

[Ongoing] Crashes in Forest, Wasteland, and Eden

[Update - May 8]We want to acknowledge that we were unable to identify a fix before the cutoff for the upcoming 0.9.2 patch. We are still wo...

14.5 Compensation Explanation

Greetings, Sky Family.We recently provided compensation to a number of Android players for issues introduced in our 14.5 update. Since doing...