How do I save my progress?

To save your progress, you will need to link your Sky profile to one of the account types below. Your options may vary depending on the devi...

How do I play or transfer my Sky account to another device?

From Steam to a PlayStation or Switch: If you primarily play Sky on Steam and you’d like to continue your progress on a PlayStation or Ninte...

Perdí mi cuenta. ¿Cómo la recupero?

Si crees que perdiste tu cuenta, o cualquier parte del progreso de tu juego, hay algunas cosas que puedes intentar para recuperarla: 1) As...

How can I play Sky on an Android or iOS device in China?

To play Sky on Android or iOS in China, you will need to download the official Chinese version from NetEase's website: https://sky.163.com/I...

¿Puedo vincular mis cuentas de Sky entre plataformas?

En este momento, solo puedes usar una cuenta de Google para jugar con el mismo perfil de Sky en diferentes plataformas (iOS y Android). Est...

¿Debería compartir mi información de inicio de sesión?

No. Para la protección de tu cuenta, la información del juego y privacidad, te recomendamos no compartir tu informació...

¿Puedo crear varias cuentas de Sky?

Para proteger tu progreso y tu información, te recomendamos no hacerlo. No aconsejamos la creación de varias cuentas de Sky p...

What does TGC need to recover my lost Sky account?

For us to begin the process of recovering a lost Sky account, we will need all of the following pieces of information: Your new Sky IDThe Sk...

What would stop my account from being recoverable?

TGC will be unable to recover your Sky account if any of the following apply: We’re unable to locate the account in our system.The account w...

My account was deleted using the in-game “delete my account” feature, can it be recovered?

No, once an account has been deleted from our system it cannot be recovered and the account has been deleted permanently. Please keep in min...

Can I delete my account? [Account Deletion]

WARNING! Deleting your account permanently deletes everything associated, unlocked, and attached to your account, including purchased items ...

FAQ: How do I claim/redeem a code in Sky?

You can redeem friend codes as well as codes for official promotions by following these steps:Log in your account on Sky. Open Settings. Cho...

What are Twitch Drops? How do I connect my Sky account to my Twitch account?

What are Twitch Drops?Sky players are able to earn in-game rewards on Twitch by watching streamers who have enabled Drops on their channel! ...