In-game purchases in Sky are made through third-party platforms such as Google Play, App Store, Nintendo, and others. As such, refunds are only available through the platform on which the purchase was made.
To see if you’re able to request a refund for content/items on your platform of choice, please see our FAQs below:
Huawei: https://thatgamecompany.helpshift.com/hc/faq/1144-how-do-i-request-a-refund-from-huawei-appgallery/
Nintendo Switch: https://thatgamecompany.helpshift.com/hc/faq/816-how-do-i-get-a-refund-for-a-nintendo-eshop-purchase-on-nintendo-switch/
Sony PlayStation 4/5: https://thatgamecompany.helpshift.com/hc/faq/977-how-do-i-get-a-refund-for-a-playstation-store-purchase-on-my-playstation-device/
Sky Web Shop / Xsolla: https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/1268-what-is-the-sky-web-store/
Due to billing restrictions, thatgamecompany player support may be unable to assist manually with refunds. If you require additional help with a purchase in Sky, please reach out using our Support portal for additional assistance.
Please note: If a refund is successfully processed the Items, rewards, and purchases from the in-game store or otherwise in Sky may be removed from your account without prior notice. We may not provide support for repurchasing content that was removed by chargeback.
Additionally, Sky accounts subject to a chargeback may be suspended and/or relevant content removed from your Sky account according to the Sky Terms of Service.