Our customer support agents are here to help you with most inquires, but there are a few things they are not responsible to help you with:

Customer support agents will help you find your way if you get lost, but will not help you find secrets that must be discovered. So we encourage you to work with other players to find them.

Customer support agents will clarify or inform you of anything that has already been announced publicly, but will not be able to provide any information about things that have not been announced. So we encourage you to follow our social networks for more information and news.

Customer support agents will collect and share your feedback and suggestions with the team, but will not always have an opportunity to reply to you. So we encourage you to share feedback and suggestion on our social networks, so others can join the conversation with you.

You are always welcome to Contact Us, even if you are unsure if we can help.