[March 6 Update]

We are aware of the following issue:

  • [Android] Some devices may experience crashing when logging in

 

Thank you for your patience as we work to resolve this in a future update.

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[February 29 Update]

We are aware of the following issues:

  • To update to an earlier post, shard events and some seasonal quests from Season of Moments and Season of Remembrance cannot be activated/completed when sitting at the meditation pad
  • Props and instruments are clipping through the characters back
  • For some, the Sky Codes are not working properly preventing the completion of adding friends
  • Problems with using the keyboard and chat on some devices
  • The menu is slightly offset causing the use of a neighboring button instead of the intended button

Thank you for your patience as we work to resolve these in a future update.

 

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[February 23 Update]

We are aware of the following issues:

  • The Shard events cannot be activated/completed when sitting at the meditation pad
  • The horn instrument is missing from the Lookout Scout’s cosmetic tree
  • Players may experience a crash if they try to use the Lookout Scout’s horn in Harmony Hall
  • Using some prop spells can result in an incorrect prop being placed
  • The Auspicious Visitor prompt may be present in Home
  • Lighting and brightness seem dimmed
  • Problems interacting with the Friendship Constellation
  • Sky kids being stunlocked at the very end of Eden by falling rocks

Thank you for your patience as we work to resolve these in a future update.

 

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We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.24.5:

 

  • Friends may appear as offline in the Friendship Constellation.
  • Props held in hand may snap to the players back when viewing a Shared Memory.
  • Mobile and Switch devices may crash while teleporting to a memory after completing a Shard Event
  • Friends may appear as new players after level transitions.
  • Some players may get softlocked when trying to skip wall mural cutscenes in the Isle of Dawn entry cave. Players can return to their home point to free themselves from the softlock.
  • Some Android devices may experience white-out screens during level transitions or cutscenes.
  • In-game recordings for Android devices cannot be saved to the local device, and instead must be sent or uploaded to another platform (e.g. Google Drive, Gmail, messages, YouTube, etc.).
  • A UI toggle snuck out of its beta testing pen and into the menu that appears when viewing Player Creations. However, the toggle has no effect.
  • The cog icon for the game menu may show a persistent red notification dot.
  • The color of the accents on the Season of Abyss ultimate cape are darker than intended.
  • New default hairstyles don’t stay equipped between game sessions.

 

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.