Before submitting a bug report, we suggest you check the Known Issues section of the FAQ to see if we have already provided some information on the subject.
If you do not find an answer there, and would still like to report a bug, we encourage you to join us on one of our social networks. There, our community managers regularly collect and share these bug reports with our internal QA team.
Here are a couple of our official spaces that accept bug reports from the community. Please check each group for more information on how to report bugs on that platform:
Discord - https://discord.gg/thatskygame
Facebook - https://www.facebook.com/groups/thatskygame
If you do not find an answer there, and would still like to report a bug, we encourage you to join us on one of our social networks. There, our community managers regularly collect and share these bug reports with our internal QA team.
Here are a couple of our official spaces that accept bug reports from the community. Please check each group for more information on how to report bugs on that platform:
Discord - https://discord.gg/thatskygame
Facebook - https://www.facebook.com/groups/thatskygame
For now, the official Discord server is English-only, but we have channels there that are dedicated to bug reports and include a report form. Please use one of those channels if you’d like to submit a report.
If you are experiencing an issue that is preventing you from playing, progressing, or accessing content in the game, then please contact Customer Support.
If you are experiencing an issue that is preventing you from playing, progressing, or accessing content in the game, then please contact Customer Support.