What is the Spell Shop?

Spell Shops are places scattered throughout the world of Sky where you can exchange various currencies (candles, hearts, ascended candles, e...

What are Traveling Spirits?

Traveling Spirits offer players new and old alike another chance to acquire offerings from previous Seasonal Spirits. A new Traveling Spirit...

How does the Resize Potion work, and where can I get more?

The Resize Potion randomly and permanently changes the height of a player's character. We call this the height spectrum. For technical rea...

When do Daily Quests and Candles reset?

During Daylight Saving Time, Daily Quests and Candles reset at 00:00 PDT (UTC-7). When Daylight Saving Time ends, reset becomes 00:00 PST ...

Why have all the portals disappeared?

Once you pass the point-of-no-return in the Eye of Eden level, all of your portals in Home will disappear. The portals will not be accessib...

How does Winged Light work?

Winged Light appears all around the world of Sky, often in the form of glowing silhouettes. When you’ve collected enough Winged Light you ca...

Why is my, or other characters, wearing headphones?

Headphones will appear on Sky characters when the player is using their device to listen to music from an app outside of Sky. For example, i...

What does the lightning and battery button in the menu do?

The lightning and battery button toggles the Battery Saver mode on and off. When on, the graphics quality of the game will be reduced, bu...

How do I change the gender of my character?

The characters and spirits in Sky are deliberately designed to let players express their chosen gender in whatever manner they choose. We b...

What should I do if I cannot hear my game?

If you cannot hear the game’s audio, try the following steps until you can hear audio again:Check to make sure your device isn't muted.Unplu...

How can I capture video of the game?

To capture video you will need to:-Tap the bottom-right corner of the screen to make the menu appear.-Tap the video camera icon in the botto...

What is Eye of Eden?

WARNING - The following content contains spoilers for anyone who has not already played the game's main narrative adventure. Read at your ow...

What are Message Shrines, Message Candles, Message Boats, Shared Spaces, and Shared Memories?

Sky features various ways to share your sentiments, creativity, and personality with the world around you through Player Creations., includi...

How do I get the Beta cape?

The original Beta Cape reward was a one-time gift from TGC for testers who helped us test Sky prior to the launch of the global version of t...

How do I obtain Candles and Hearts?

There are two ways you can obtain Candles:Collect enough Light to forge a Candle.You can collect Light from various sources in the game, mai...

How do Daily Quests work between Seasons?

Each day the Quest Giver spirit moves to stand in front of a different portal. When there is no active Season in Sky, you can talk to the Qu...

Who is the Sleepy Traveling Merchant, and what does the boat in Home do?

The Sleepy Traveling Merchant is a spirit who appears in Home space periodically. Mainly, they have a boat that’s stocked with Spells, Scro...

What is Daily Light, and how does it work?

Daily Light is a new system that encourages a small amount of highly rewarding play each day, while trying to make the daily grind for candl...

What are Past Seasonal Spirits?

Please note players will need to complete the core story loop by finishing the Eye of Eden realm in order to access this feature. In order...

What is the Guide Feature, and how does it work?

The guide feature is a way for players who may need a little guidance to signal for help from more knowledgeable players to obtain new Expre...

What is Gifting in-app purchase items to friends, and how does it work?

Gifting is a feature that allows players to purchase and gift in-app purchase (IAP) items for their friends. All IAP items can be gifted whi...

How do I recharge another Sky Kid?

Watch for a new icon that appears as a beacon when others are in need of aid. To recharge someone whose Light has been completely extinguish...

How has the light / recharge system changed?

The way Sky children respond when injured has also changed in this patch. Keep watch for a new icon that appears as a beacon when others are...

What are Shard Eruptions?

Shards erupt periodically from the mountain on the horizon, falling into different areas of the kingdom’s realms. Shard Eruptions occur rand...

What is the Rehearsal Room in Harmony Hall?

The Rehearsal Room is a private space in Sky where you can hone your musical skills without the worry of other watchful eyes. This area can ...

How do I join my friends in Sky?

Playing with friends is one of the best ways to experience Sky, and joining your friends out in the world is quick and easy. Sky features mu...

What is the Sky Map?

Recently added to Sky, you can now find a world map within the world of Sky to help you uncover all the secrets the realms have to offer!To ...

How do I use the camera?

Where can I get the new camera?An all-new camera device has been added to Sky which can be acquired by all players by speaking with the Seas...

How do I change the in-game language?

Sky currently supports English, Japanese, Chinese (Traditional, Simplified), French, German, Italian, Korean, Portuguese, Russian, Spanish, ...

How do I use Music Sheets in Sky?

Music Sheets in Sky allows you to follow along with a guide to play a song. Some spirits may need you to play along with them!Where can I fi...

How do I favorite emotes in Sky?

Emote Favorites allows you to quickly and conveniently access your favorite expressions including emotes, stances, calls, props, instruments...

How do I unfriend someone in Sky?

To access the unfriending feature, select the player’s star in your friend constellation and scroll up to where you will see a button to unf...