Overview:
If you’re unable to find the assistance through the FAQs you can contact Player Support either through the in-game QR code (preferred) or by clicking “contact us” on the FAQ website on Web or Mobile.
Important - We can better assist players with game-related issues through the in-game menu, as it allows us to reach a resolution more efficiently. Whenever possible, we encourage you to contact us from the in-game menu rather than via the web forum.
Contacting Through In-Game on Nintendo Switch
If you’re unable to find the assistance through the FAQs you can contact Player Support either through the in-game QR code (preferred) or by clicking “contact us” on the FAQ website on Web or Mobile.
Important - We can better assist players with game-related issues through the in-game menu, as it allows us to reach a resolution more efficiently. Whenever possible, we encourage you to contact us from the in-game menu rather than via the web forum.
Contacting Through In-Game on Nintendo Switch
- Run the Sky: Children of the Light on Nintendo Switch
- Once the game starts, tap on the top-right corner of the screen to reveal the cog icon. Or if you’re using a controller press “+"
- Tap the cog icon to access the utility menu.
- Tap the Support button to open the Support menu.
- Scan the unique QR Code with your mobile device to automatically open up a support ticket.
- If you close the web page with your support ticket for any reason you can rescan the QR code to reopen the webpage.
Important Notes:
- Please provide as much information as possible about the issue you’re encountering in order to properly categorize your request so that you get the best possible assistance from our team
- All communication with TGC support will be through the webpage opened up via QR code. You will receive an in-game notification letting you know that you have received a reply from Player Support!