Hi, how can we help you?

Patch Notes - January 10, 2020 - 0.8.0 (144968)

Patch Notes - December 10, 2019 - 0.7.5 (144099)

Patch Notes - December 5, 2019 - 0.7.5 (143839)

Can I play on my Android device?

Known Issue - Patch 0.14.5 [iOS build 174102; Android build 175116]

How can I access iOS or Android Beta?

Hidden Forest temple and Valley of Triumph gates not activating

What is the Code of Conduct?

What are the Community Rules & Restrictions?

Can I use third party software like mods or bots?

Can I share my account or login data?

How do I save my progress on iOS?

How do I create a Game Center account?

What should I do when my game crashes?

What should I do if I cannot hear my game?

What should I do if my character gets stuck or cannot move?

Why do I keep losing connection?

What should I do if the game freezes?

Why am I getting a connection error? And how to solve.

Can I use a controller to play Sky?

How do I get my character to move?

How do I get my character to float/boost up?

How do I invite friends to play with me?

How can I warp directly to a friend?

How can I invite my friend if the link does not work?

Why have all the portals disappeared?

How does Energy work?

How does Winged Light work?

What is the Season Pass?

How do I acquire the Season Pass?

What rewards can I get?

How do I change clothing and access the Closet?

How do I access the utility menu?

How do I access the FAQ in the game?

Is Sky free to play?

What are acceptable payment methods?

Can I disable in-app purchases?

I have questions and/or concerns about my child playing Sky.

EULA / Terms of Service

Privacy Policy

California Consumer Privacy Act

How can I chat with customer support?

What are customer support agents allowed to talk to me about?

Nintendo Switch Frequently Asked Questions

How do I link my mobile Sky account to my Nintendo Switch account?