Is Sky free to play?

Yes. Sky is a free game to play.While there are some things you can purchase in the game’s store, you do not have to spend any money to enjo...

What are acceptable payment methods?

Your ability to purchase items in the game is tied to the Apple App Store, Google Play Store, Nintendo eShop, the Huawei AppGallery, the Pla...

Can I disable in-app purchases?

There is currently no way to disable in-app purchases from within the game. You will have to adjust these settings from your Apple App Store...

What should I do if I did not get the item I purchased or my friend did not get the item I gifted them?

If you do not immediately receive the item you purchased, or your friend did not immediately receive the item you gifted them, we suggest re...

Are there ways to get free stuff?

If you would like an opportunity to earn prizes such as merchandise and other limited or seasonal game items and content, we strongly sugges...

My in-game currency was spent on accident! Can I get it back?

If in-game currency on your account was spent by mistake, please contact us immediately within the next twenty-four (24) hours with details ...

Can I purchase game items from outside the game?

No. Game items can only be purchased from inside the game. Therefore, if any other website or individual tries to sell you something outside...

Where can I find my purchase history?

There is currently no way to see your purchase history from within the game. However, because purchases are made through the Apple App Store...

What should I do if I cannot see the shop or purchase an item?

First, ensure that in-app purchases are enabled from your device settings, and check any parental controls, as this may be the cause of one ...

How do I get a refund for an in-app purchase on iOS?

Apple Support handles all transactions of real world currency, so you will need to contact them directly to request a refund.To request a re...